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Last updated: May 2025
Welcome to Ellora Skincare. These terms and conditions govern your use of our website (elloraskincare.com), and the purchase of any products through our online store. By accessing our website or placing an order, you agree to be bound by these terms.
Ellora Skincare is a UK-based skincare brand. Our products are formulated with a skin-first, science-led approach and are sold via our online store at elloraskincare.com.
All prices are listed in GBP (£) and include VAT where applicable.
We accept payment via major credit/debit cards, PayPal, and other secure payment gateways provided by Shopify.
Once you place an order, you will receive an email confirmation. This does not guarantee acceptance — we reserve the right to cancel or decline orders at our discretion (e.g. for fraud prevention or stock errors).
We offer standard UK delivery via Royal Mail and may fulfil certain orders using Amazon’s Multi-Channel Fulfilment (MCF).
Orders are typically processed within 1–2 working days. Estimated delivery times are provided at checkout.
International shipping is available to selected countries. Shipping rates and times vary by destination.
Delays due to customs, postal service, or other unforeseen events are beyond our control.
For full details, please refer to our Delivery Policy.
We accept returns of unopened, unused products within 14 days of delivery.
To initiate a return, please contact us at support@elloraskincare.com with your order number.
Refunds will be issued to your original payment method within 5–7 business days of receiving the return.
We do not cover return shipping costs unless the item is damaged or incorrect.
Due to hygiene reasons, opened or used skincare products cannot be returned unless faulty.
All information provided on this website is for general informational purposes only and is not intended as medical advice.
While our formulations are designed to support healthy skin, results may vary between individuals.
If you have a skin condition or allergy, please consult a healthcare professional before using our products.
You may not misuse this website or interfere with its security, functionality, or content.
Content on this site, including product descriptions, images, and branding, is owned by or licensed to Ellora Skincare. It may not be copied, reproduced, or distributed without permission.
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your data.
We are not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
Our liability for any product purchased is strictly limited to the purchase price of that product.
We reserve the right to update or modify these terms at any time. Changes will be posted on this page, and continued use of the website constitutes acceptance of those changes.
If you have any questions about these terms, please contact us at:
📧 contactus@elloraskincare.com