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Last updated:May 2025
At Ellora Skincare, your satisfaction matters. We strive to offer effective skincare backed by science and a customer-first experience. If you're not fully happy with your order, we're here to help.
We accept returns on eligible items within 14 days of delivery, provided they meet the following conditions:
Products are unopened, unused, and in their original packaging
Return is initiated within 14 calendar days of receiving your order
Proof of purchase is provided (e.g., order number or confirmation email)
❗Due to hygiene and safety reasons, we cannot accept returns on opened or used skincare products unless the item is damaged or faulty.
To initiate a return, please email us at contactus@elloraskincare.com with the following details:
Full name
Order number
Reason for return
Photo of the product (if damaged/faulty)
Our team will respond with the next steps, including the return address.
Once your return is received and inspected, we will:
Notify you via email
Issue a refund to your original payment method (within 5–7 working days)
Email a confirmation once processed
Please note:
Original shipping charges are non-refundable, unless the return is due to our error (e.g. wrong or damaged item)
We do not offer refunds on digital or downloadable products
If you received a damaged, faulty, or incorrect product:
Contact us at returns@elloraskincare.com within 7 days of delivery
Include photos of the item and packaging
We will offer a replacement or full refund, including return shipping where applicable
We do not offer direct exchanges at this time. If you’d like to try a different product, please return the original item for a refund (if eligible), and place a new order.
Customers are responsible for return postage costs unless the item is faulty, damaged, or sent in error
We recommend using a tracked and insured service for your protection
We are not responsible for items lost or damaged in transit
If you haven’t received your refund:
Check your bank or card statement again
Contact your payment provider — it may take some time before the refund is officially posted
If it’s been more than 10 business days and you’ve done the above, contact us at contactus@elloraskincare.com
Still have questions? We’re happy to help.
📧 Email: contactus@elloraskincare.com
📍 Address: York Chambers, Croft Road, Crowborough, East Sussex, TN6 1DL