Our Happiness Promise

Ellora is all about high-performance age-correcting skincare. We know that your choice of skincare is highly personal and sometimes it may be difficult to choose the right products. That is why we strive to support our customers in their purchase decisions by providing all information they may need including skin consultations, complimentary samples, full refunds/exchanges and free mainland UK delivery.

We value you Dear Customer and your experience with us matters a lot. Therefore, at Ellora we take customer service extremely seriously and are delighted to offer you our Happiness Promise that includes:

Free Delivery

We are delighted to offer free mainland UK delivery on all standard orders irrespective of order value. For our international customers, we offer free worldwide deliveries on orders above £100. For more detailed information about delivery options, please refer to the Delivery Policy link at the bottom of the page.

Free Samples

We are delighted to offer with every order complimentary samples to help you discover and experience a new product.

Skincare Consultation

Not sure what product is the right one for you? Or maybe you have a skin concern.One of our dedicated skin consultants will be happy to answer all your questions.You only need to text us using the Messager button  at the bottom right corner of your screen, call us on (+44) 08006124086 or email us at care@ellorabeauty.com

Full Refunds or Exchanges for UK-wide orders

Purchasing skincare is a personal experience. We understand that sometimes a skincare product is not the right one for you. If you are not happy with a product, purchased from ellorabeauty.com, please email care@ellorabeauty.com or call (+44) 08006124086 for a pre-paid return label for the items you weren’t happy with and we will issue a full refund.  

Regrettably, we are unable to process refunds for empty or nearly empty pumps or jars.